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Human
Resource Training
WORKPLACE
SUPERSTARS
Who Are They
And Can You Be One?
(8
and 16 hour programs)
Over
one hundred years ago,
the richest man in America,
John D. Rockefeller said...
“The
ability to deal with people is as purchasable a commodity
as coffee and sugar. And I will pay more for that ability
than any other under the sun.”
With
the words of John D. Rockefeller as the example, this outstanding
program focuses on human interactions skills as critical factors
for success in today’s rapidly changing environment.
This course focuses on attitudes, skills and
actions employees can take to increase their value’s
to themselves and the organizations they serve. Towards that
end, specific insights are provided into the following subjects:
Motivation
For Increasing Our Value
The
Truth About Providing Service
The
Realities of Managing Change
Understanding
Behavioral Diversity
Enhanced
Verbal Communications Skills
Throughout
this action filled program John F Nienstedt emphasizes the
realities that make some people superstars. The most valued
employees are those who find ways to increase the services
they provide inside the organization. To paraphrase Jan Carlzon’s
brilliant book, Moments Of Truth, “If you’re not
serving the public directly, you darn well better be serving
someone who is."
Target
audiences include:
One version of this class is designed specifically for
non-supervisory personnel, a second version is available for
supervisors and managers.
COURSE
OUTLINE
1.
WHEN WORK’S A FOUR LETTER WORD
a. Work for Wage Mentality
b. The Natural Human Condition
2. CUSTOMER SERVICE
a. The Quality Formula
b. An Invisible Man Meets the Mummy
c. What Does Good Customer Service Look Like
3. DEALING WITH CHANGE
a. The Seven Dynamics
b. Profiting From the Process
4. WHY DO YOU ACT THAT WAY?
a. Behavioral diversity
b. Self-evaluations
c. S.O.S.’s
5.
POWER PERSUASION
a. How To Listen?
b. How To Be Listened To?
6. WRAP-UP AND CONCLUSIONS
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