Over 100 years ago the richest man in America, John D. Rockefeller, said:
"The ability to deal with people is as purchasable a commodity as coffee and sugar. And I will pay more for that ability than any other under the sun!"
The prestigious Carnegie Institute has recently reported that Rockefeller's insights will most likely have even greater significance in the future.
 
 

Links

1. Novel by John F Nienstedt on amazon.com
See The Monkey, A Tale Of Two Evils

2. Book on amazon.com
Five Star Leadership

3. Book on amazon.com
Moments of Truth (regarding customer service)

4. Book on amazon.com
It's Your Ship, Management Techniques From The Best Damn Ship In The Navy

5. Book on amazon.com
The Leadership Challenge

6. Book on barnesnoble.com
Punished by Rewards (Supervision)

7. Book on barnesnoble.com
Sanity Rising: Unnecessary Evil (Evolutionary Leadership Guide)
 
Go to "The Book"
for more information
 
Home Course Listing Instructor The Leadership Book Conflict Resolution Customer Service Leadership Workplace Superstars
Dis-Stressing For Greater Effectiveness Motivation Interpersonal Skills
Stress Management Corporate learning Assertiveness Links

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fax (623) 214-7373
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Organizations desiring "Workplace Superstars," recognize PEP as a leader in on-site, human resources development.