Over 100 years ago the richest man in America, John D. Rockefeller, said:
"The ability to deal with people is as purchasable a commodity as coffee and sugar. And I will pay more for that ability than any other under the sun!"
The prestigious Carnegie Institute has recently reported that Rockefeller's insights will most likely have even greater significance in the future.
 
 
 
 
Assertiveness:
Assertiveness verses aggressiveness. What is the difference and when is the right time to apply either of these characteristics? Successful managers and supervisors know when to assert themselves and when to accommodate. They understand that there is a time to avoid confrontation and a time to aggressively pursue their objectives to the fullest. On site seminars and workshops from PEP provide insights into diagnosing the correct approaches for the correct situations. We help participants to identify which applications they may have over-used in the past, and which technique they've tended to avoid. Understanding these past tendencies provide a basis for determining how to use one of their best opportunities; when to persuade and when to collaborate.
 
Go to "The Book"
for more information
Home Course Listing Instructor The Leadership Book Conflict Resolution Customer Service Leadership Workplace Superstars
Dis-Stressing For Greater Effectiveness Motivation Interpersonal Skills
Stress Management Corporate learning Assertiveness Links

Surprise, Arizona
E-mail: pepnien@prodigy.net
fax (623) 214-7373
or call (800) 554-4PEP for specifics.
Web site design by
 
Organizations desiring "Workplace Superstars," recognize PEP as a leader in on-site, human resources development.