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These
problems are among the most common associated with conflict
mismanagement. Well meaning people tend to overuse entrenched
methods for dealing with “difficult situations”
and often cause more problems than they solve.
Conflict
is one of the most misunderstood aspects of human interactions.
Improperly managed, conflict distracts from personal satisfaction
and organizational productivity. Properly managed, conflict
is the loam that nourishes growth and progress. Give your
people the green light for progress with a one, or two-day,
training program from PEP.
Target
audiences include:
Supervisors, Managers, and anyone who is affected by unmanaged
conflicts.
COURSE
OUTLINE:
1. INTRODUCTION
a. When Work's A Four Letter Word
b. Defining Conflict
2.
WHY DO YOU ACT THAT WAY?
a. Self-evaluations on behavior
b. S.O.S.
3.
CONFLICT RESOLUTION STATEGIES
a. Self-evaluations
b. Defining The Processes
4.
C.A.L.M. APPROACH TO DIFFICULT PEOPLE
5.
EFFECTIVE COMMUNICATION SKILLS
a. How To Listen
b. How To Be Listened To
6.
WRAP UP AND LESSONS LEARNED
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